Attention Flight Attendants: Consider an Attitude Adjustment
Wednesday, November 30th, 2011
Those of us who travel frequently for work or pleasure have grown accustomed to inconveniences, from the minor irritation of removing one’s shoes at security to the stressful, tear-inducing delays and cancellations that throw our plans entirely off course. As passengers, we may dig our heels in the mud at the demands, whine here and there, and perhaps have words with baggage claim attendants from time to time. Overall, though, passengers have learned to deal with it. But there is one group of people who seems to be particularly incapable of going with the flow: flight attendants.
Of course, there are exceptions. Exceptional flight attendants out there – thank you, from the bottom of our road-weary hearts.
But sadly, there seem to be more flight attendants with bad attitudes giving the great ones a bad rap. Sure, we’ll grant them a grace period for lamenting that theirs is the glamour job of yesterday. But things have changed. They have for most of us. Customer service today is critical for staying ahead of the competition and most of us can’t get away with that kind of attitude on the clock.
Attention cranky flight attendants: Your passengers are also your customers. Without customers, you’re out of a job. So the next time you want to bark at us to tuck our carry-ons under our seats, or roll your eyes if we request water, or snap at us when we can’t shove our swollen luggage into your infinitesimal bin space overhead, think again. Customers don’t put up with poor service. Thank you, and enjoy the flight.
Those of us who travel frequently for work or pleasure have grown accustomed to inconveniences, from the minor irritation of removing one’s shoes at security to the stressful, tear-inducing delays and cancellations that throw our plans entirely off course. As passengers, we may dig our heels in the mud at the demands, whine here and there, and perhaps have words with baggage claim attendants from time to time. Overall, though, passengers have learned to deal with it. But there is one group of people who seems to be particularly incapable of going with the flow: flight attendants.
Of course, there are exceptions. Exceptional flight attendants out there – thank you, from the bottom of our road-weary hearts.
But sadly, there seem to be more flight attendants with bad attitudes giving the great ones a bad rap. Sure, we’ll grant them a grace period for lamenting that theirs is the glamour job of yesterday. But things have changed. They have for most of us. Customer service today is critical for staying ahead of the competition and most of us can’t get away with that kind of attitude on the clock.
Attention cranky flight attendants: Your passengers are also your customers. Without customers, you’re out of a job. So the next time you want to bark at us to tuck our carry-ons under our seats, or roll your eyes if we request water, or snap at us when we can’t shove our swollen luggage into your infinitesimal bin space overhead, think again. Customers don’t put up with poor service. Thank you, and enjoy the flight.
